NOVEMBER 21, 1995
IBM OS/2 AND PC DOS SOFTWARE SOLUTION CENTER - VRU DESCRIPTION
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The following is a description of the menu options on the VRU (Voice Response
Unit) for calls placed to the support center at (407) 994-5544. This support
center is for customers requiring technical assistance with OS/2, OS/2 Warp
and PC DOS during their Getting Started period of support.
OS/2 support center hours are 8 AM to 8 PM EST Monday through Friday.
Support hours can be tailored for any nine hour block during this period. PC
DOS support center hours are 8 AM to 5 PM Monday through Friday in your time
zone.
MENU OPTIONS:
1. Technical Assistance
o 1 OS/2 Warp on the Aptiva
o 2 Any other OS/2 Technical Support (including PEN for OS/2)
- 1 Enter your customer number and PIN (Personal Identification
Number) to obtain support
- 2 Obtain support when you don't know your customer number/PIN
o 3 PC DOS and PEN DOS Technical Support
o 4 IBM Internet Connection
o 5 CompuServe (call 1-800-848-8990)
o 6 Assistance with any other IBM software product (call 512-339-5000)
2. Quick Help Tips (call 1-800-992-4777)
3. Product Sales Information
o 1 About your Getting Started period
o 2 Product offerings and sales (call 1-800-992-4777)
4. Obtain a map of the system by fax
FAST PATHS:
o 1 Software Technical Support Menu
o 1-1 OS/2 Warp on the Aptiva
o 1-2 All other OS/2 products
o 1-3 PC DOS and PEN DOS Technical Support
o 1-2-1 Fast path to OS/2 Technical Support
NAVIGATION KEYS:
o 7 Repeats the current options
o * Moves you back to the previous menu
o # Moves you forward to the next menu, bypassing any verbal messages